Shipping policy
At Neighbour, we’re committed to getting your order to you quickly and safely. Please read the below information before placing your order.
Processing Times
All orders are processed and dispatched on the next business day following purchase.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, collection launches or peak seasons, dispatch times may be slightly extended.
General (Non-Fragile Items)
Standard Shipping
FREE on orders over $100.00
$8 on orders up to $99.99
Estimated delivery time: 2–8 business days
Express Shipping
$8 on orders over $100
$13 on orders up to $99.99
Estimated delivery time: 1–4 business days
Fragile Items (Including Glassware & Delicate Pieces)
Standard Shipping
FREE on orders over $100.00
$10 on orders up to $99.99
Estimated delivery time: 2–8 business days
Express Shipping
$10 on orders over $100
$15 on orders up to $99.99
Estimated delivery time: 1–4 business days
Fragile items are packaged with additional protective materials to ensure they arrive safely. Shipping prices reflect the additional care and materials required.
If your order contains both fragile and non-fragile items, the entire order will be shipped together at the fragile item shipping rate.
Delivery timeframes are estimates only and begin once your parcel has been dispatched. Actual delivery times may vary depending on location and carrier delays.
Rural & Remote Deliveries
Delivery to rural or remote locations may take longer than the estimated delivery timeframes. These delays are outside of our control once the parcel has been dispatched.
Authority to Leave
If you select or default to Authority to Leave, your parcel may be left at your delivery address if no one is home.
Neighbour The Store is not responsible for parcels that are lost, stolen or damaged after delivery confirmation has been provided by the shipping carrier.
Lost or Delayed Parcels
Once your order has been dispatched, it is in the care of the shipping carrier.
Neighbour The Store is not responsible for delays caused by the shipping provider, including weather events, peak periods or unforeseen disruptions.
If your parcel is significantly delayed or appears lost in transit, please contact us and we will assist in lodging an enquiry with the carrier.
Incorrect Address Details
Please ensure your shipping address is entered correctly at checkout. Neighbour The Store is not responsible for parcels delayed or returned due to incorrect address information provided by the customer.
If a fragile item arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you promptly.
If you have any questions regarding your order, please contact us at hello@neighbourthestore.com.au